FREQUENTLY ASKED QUESTION

About the sprays

Is LUKY8 Cannabis Odor Eliminator an air freshener?

LUKY8 Cannabis Odor Eliminator is not an air freshener as it does not cover up the odor but seek & destroy the malodor molecules in the air.

 

How does LUKY8 Cannabis Odor Eliminator work?

LUKY8 is specially developed by our in-house chemists and is proven to eliminate odors on a molecular level. Our formula wraps around the malodor to break down its molecules to remove the smell.

 

What are the ingredients in LUKY8 Cannabis Odor Eliminator?

LUKY8 is a water based product which contains odor eliminating compounds, specially designed to eliminate a wide range of odors. The product also contains minute amounts of fragrance.

 

Is LUKY8 Cannabis Odor Eliminator safe to use?

LUKY8™ is a non-toxic and non-hazardous formula that is safe to use near people and pets.  We advise not to consume the product, to inhale, nor spray directly on people and pets.  Birds are uniquely sensitive to a number of household products and environmental factors. As with many household products, we recommend not using LUKY8 or any other scented product around your bird.

 

Is LUKY8 Cannabis Odor Eliminator flammable?

 No, the LUKY8 product is not flammable.

 

Will  LUKY8 Cannabis Odor Eliminator freeze?  If so will it be still usable? 

 Yes, LUKY8 will freeze.  If this occurs, place the product at normal room temperature for several hours or overnight until it thaws completely. The product should recover completely. Gently shaking the thawed bottle will help to ensure the recovered product is fully homogenous.

 

What does LUKY8 Cannabis Odor Eliminator smell like?

 The scent of LUKY8 is a light & fresh blend of wild berries.

 

Where is LUKY8 Cannabis Odor Eliminator made?

 LUKY8 is developed and manufactured in New Brunswick, located on the Canadian East Coast.

 

IS LUKY8 Cannabis Odor Eliminator cruelty-free?

We believe in using and selling only cruelty-free products and we do not use or sell products that have been tested on animals.

 

How long does LUKY8 Cannabis Odor Eliminator last?

 LUKY8 (50 mL) cannabis odor eliminator can have up to 100 uses, depending on the amount used to get rid of the odor(s).

 

Can LUKY8 Cannabis Odor Eliminator packaging be recycled?

 The LUKY8 bottle is made from polypropylene (PP), and is among the most commonly recycled plastics. The package can be recycled in many communities. Check to see if your community collects PP packages.

 

Where can I find the SDS for LUKY8 Cannabis Odor Eliminator?

 This can be found at the bottom of our website or here.

Where can I purchase LUKY8 Cannabis Odor Eliminator?

 Please go to our where to buy section to check for the nearest point of sale.

About the candles

 

Where should I put my LUKY8™ candle?

We recommend that you put your candle on an even surface in a well-ventilated area. Keep the candle away from children, and don’t leave the candle unattended. To prevent fire or injury, KEEP FREE FROM FOREIGN OBJECTS (e.g. MATCHES). Never leave a burning candle unattended, near anything that can catch fire or for more than 4 hours. Place upright on a flat heat resistant, non-electrical surface, away from draughts.

 

How should I store my candle?

Candles are sensitive to both temperature and light, so please be careful when storing candles for an extended period of time. If you store your candle, be sure it is in a cool, dry place away from direct sunlight or intense light. Keeping it in a dark place like a cupboard or box will protect it from fading and discoloration.

Since our candles can be sensitive to extreme cold and heat, it’s best to store them between 10°C and 30°C. And be sure not to leave our candles in your car for an extended period of time (particularly on hot days) as they may melt or discolor. Extreme cold causes cracking and separation, so it’s best to follow our temperature guidelines. After long exposure to the cold, you should allow the candle to return to room temperature for a minimum of 2 hours before burning it to minimize potential damage.

 

How do I use my LUKY8™ candle?

For effective odor elimination, please allow at least one hour burn time.  The recommended maximum burn time for your candle is 3-4 hours.

Burn within sight. Keep away from things that catch fire. Keep away from children.  Keep wax pool free from debris.  Do not use if jar is chipped or cracked.  DO NOT add essential oils.  Never extinguish candles in water. This can cause the hot wax to splatter and the glass container to break.  DO NOT allowed flame to touch glass. STOP burning when 10 mm (1/2 “) of solid wax remains to avoid breakage. Wick contains no lead.

 

Can I reuse the glass jar after my wax is burned to the end?

You can reuse your jar once it is empty. It can be used for a variety of reasons, but should not be used as a candle again, or for storing any food items.

 

Does the wick need to be trimmed every time?

We advise to keep wick trimmed to 3 mm (1/8 “) to avoid excessive smoking.

 

Will this candle produce a lot of soot causing film to cover furniture and walls?

No.

How long will the fragrance last?

We cannot estimate how long a fragrance will last due to a number of unknown factors (room size, ventilation, etc.) Our LUKY8 candle has a burn time of about 15-20 hours.

What does LUKY8™ candle smell like?

The LUKY8 candle has a crisp, fresh linen smell to it.

How can I avoid my candle jar from blackening?

To avoid soot deposits on your candle, trim the wick of your candle before each new use (using a wick trimmer). If there is soot on the glass of your candle, you can clean it with damp paper towels.

How can I reduce the size of the flame?

For LUKY8 candles, extinguish your candle, wait until it has cooled down and the wax is completely solidified. Using your fingertips, break off the top of the wick gently.

Where is LUKY8™ candle made?

LUKY8 is developed and manufactured in New Brunswick, located on the Canadian East Coast.

Where can I purchase LUKY8™ candle?

Please go to our where to buy section to check for the nearest point of sale.

Other Questions

How do I become a wholesaler/reseller?

Fill out our wholesale request form and we will get back to you.

 

Do you offer free shipping?

We offer free shipping on all orders over $50.

 

What are the delivery costs and time?

For all orders under $50, we offer a flat rate of $9.99. Canadian orders can take up to 7 business days & US orders can take up to 15 business days.

 

What countries do you deliver to?

We deliver everywhere in Canada and the United States.

 

What forms of payment are accepted?

We accept the following payment methods:

  • PayPal
  • Credit or debit card (Visa, MasterCard, American Express)

How do I cancel or modify my order?

Please contact our customer service team.  Unfortunately, any order that has been shipped cannot be changed or canceled.

 

How do I unsubscribe from the newsletter?

To modify or cancel your subscription to our newsletter, click the unsubscribe link in any of our emails.

 

What if I have not received my order?

If you have not received your order, please contact our customer service team.